Interstate Auto Auction Complaints and Reviews
William of Lynn MA 5 stars from consumer affairs
I don't like a normal dealership in getting a car because sometimes prices are high. I prefer the auction better because you can test the car and drive it. I've seen Interstate Auto on the internet and since I was looking to see if there's a nice car there, I went to their location. I was able to test drive a car that I liked, check it out and make sure that everything is okay. The bidding was a fairly simple process. I'm satisfied and I'll tell my friend to just go to the auction if ever they need a car. That way, they can see the car, test drive it and check it out personally.
Wednesday, July 3, 2013
Interstate Auto Auction Complaints and Reviews
Interstate Auto Auction Complaints and Reviews
Mellisa from Haverhill 5 star Yelp Review
In all reality when you walk into any public auction you can't expect a car to be in tip top shape. Even when buying from a dealer you get dumped with car issues....After my second experience with them and the way new management is handling their cars and extended warranty, I cant think of any other place where I would purchase a used vehicle. Really looking forward to work with them again....I appreciate their honesty and new service! Thanks Shawn, for all your help. I really appreciate you taking your time to contact me.
Mellisa from Haverhill 5 star Yelp Review
In all reality when you walk into any public auction you can't expect a car to be in tip top shape. Even when buying from a dealer you get dumped with car issues....After my second experience with them and the way new management is handling their cars and extended warranty, I cant think of any other place where I would purchase a used vehicle. Really looking forward to work with them again....I appreciate their honesty and new service! Thanks Shawn, for all your help. I really appreciate you taking your time to contact me.
Interstate Auto Auction Complaints and Reviews
Interstate Auto Auction Complaints and Reviews
3 star Yelp review from Justin of Framingham MA
I'm changing my rating after a second experience here that was positive. If I could split my ratings it would be one star for online, 4 stars for in person. The staff is busy but friendly (for the most part) and the auction runs like a well oiled machine. It's also a lot of fun.
The negatives are that the online auction system through proxybid just doesn't work well. I made a bid, then the car was passed on but the system still displayed my bid as the highest. I was reluctant to place any more bids because my money appeared to tied up in this one car. Also, the software that the auction runs with didn't work. I tried installing it on two different computers and it crashed on both repeatedly.
But in person, I had a blast. I went on a Saturday. There was no test driving allowed due to the Flea Market traffic, but they still let us check out the cars and start them up from 9am-10am before the auction started.
The majority of cars were in the $1000-$5000 range. I had done Bluebook research the night before on the cars I was curious about. Checking them out in person helped to adjust the amounts I was willing to bid, and I drove off a car that I'm happy with (if it lasts more than a year it's a win).
If you do your homework and are patient, you could come away with a deal at one of these auctions. You need to have realistic expectations though. You're probably not going to score a car for much less than it's worth, but you will do better than a dealership. (I paid $4000 for a car worth about $4700). There are reserve prices in place to ensure the seller doesn't take a complete bath.
One of the guys warned to check the car for oil before driving home. I am worried that they artificially keep the oil levels low so the cars doesn't leak or smoke. This was mentioned in an earlier review.
3 star Yelp review from Justin of Framingham MA
I'm changing my rating after a second experience here that was positive. If I could split my ratings it would be one star for online, 4 stars for in person. The staff is busy but friendly (for the most part) and the auction runs like a well oiled machine. It's also a lot of fun.
The negatives are that the online auction system through proxybid just doesn't work well. I made a bid, then the car was passed on but the system still displayed my bid as the highest. I was reluctant to place any more bids because my money appeared to tied up in this one car. Also, the software that the auction runs with didn't work. I tried installing it on two different computers and it crashed on both repeatedly.
But in person, I had a blast. I went on a Saturday. There was no test driving allowed due to the Flea Market traffic, but they still let us check out the cars and start them up from 9am-10am before the auction started.
The majority of cars were in the $1000-$5000 range. I had done Bluebook research the night before on the cars I was curious about. Checking them out in person helped to adjust the amounts I was willing to bid, and I drove off a car that I'm happy with (if it lasts more than a year it's a win).
If you do your homework and are patient, you could come away with a deal at one of these auctions. You need to have realistic expectations though. You're probably not going to score a car for much less than it's worth, but you will do better than a dealership. (I paid $4000 for a car worth about $4700). There are reserve prices in place to ensure the seller doesn't take a complete bath.
One of the guys warned to check the car for oil before driving home. I am worried that they artificially keep the oil levels low so the cars doesn't leak or smoke. This was mentioned in an earlier review.
Interstate Auto Auction Complaints and Reviews
Interstate Auto Auction Complaints and Reviews
John C 4 star yelp review
I have bought several cars at this auction. I bought a Subaru Forester, (since have put 60K) w/ no major problems, an Isuzu Rodeo (have put on 40K), and other cars from them. You need to make sure you go on Weds from 9:30-5:30 to TEST drive the cars. If you don't, then it is at your own risk. You should bring people who understand cars if you don't know anything about cars. If you go on Saturdays, then you can't test drive, only start them up because the flea market is there and there is no room to drive. I bought a car one time because I arrived late, and paid, got the keys, and the engine smoked. I was immediately given a refund, no questions asked when I said the engine smoked. Never had a problem dealing with them and they have a tow company that has someone there to take orders to have your winning cars towed if you are a NH resident, since you can't just throw any plates on a car. - By the way, the buyers fees are all available online at http://interstateautoauc… before you buy, so you know what you will pay. Most of the green light cars purchased there are sold by car dealers and Interstate doesn't own the cars, they get a fee from the dealers for selling and you pay the buyers fees. That is how they make their money.
John C 4 star yelp review
I have bought several cars at this auction. I bought a Subaru Forester, (since have put 60K) w/ no major problems, an Isuzu Rodeo (have put on 40K), and other cars from them. You need to make sure you go on Weds from 9:30-5:30 to TEST drive the cars. If you don't, then it is at your own risk. You should bring people who understand cars if you don't know anything about cars. If you go on Saturdays, then you can't test drive, only start them up because the flea market is there and there is no room to drive. I bought a car one time because I arrived late, and paid, got the keys, and the engine smoked. I was immediately given a refund, no questions asked when I said the engine smoked. Never had a problem dealing with them and they have a tow company that has someone there to take orders to have your winning cars towed if you are a NH resident, since you can't just throw any plates on a car. - By the way, the buyers fees are all available online at http://interstateautoauc… before you buy, so you know what you will pay. Most of the green light cars purchased there are sold by car dealers and Interstate doesn't own the cars, they get a fee from the dealers for selling and you pay the buyers fees. That is how they make their money.
Interstate Auto Auction Complaints and Reviews
Interstate Auto Auction Complaints and Reviews From Yelp.com
Alec of Lowell MA 5 stars
Grade A! I can't say enough great things about this place. The people are thorough and really look after their customers- the dealers and the bidders. I've known several people who have bought cars from here and the cars look fantastic and run great.
I bought a car here recently that I had an emissions issue. I spoke to the management during my arbitration period and they gave me my money back. They took care of the issue swiftly and without any hesitation. That's why I'm giving them five instead three or four stars. You can never really know a business until you see how they rectify a wrong; and in my case, the service was excellent.
So if you're thinking about buying a car don't hesitate to check out the auto auction. You may find what you're looking for, or you may not. But know that if you bid on a car, as I did, they stand by their green light warranty 110% .
Alec of Lowell MA 5 stars
Grade A! I can't say enough great things about this place. The people are thorough and really look after their customers- the dealers and the bidders. I've known several people who have bought cars from here and the cars look fantastic and run great.
I bought a car here recently that I had an emissions issue. I spoke to the management during my arbitration period and they gave me my money back. They took care of the issue swiftly and without any hesitation. That's why I'm giving them five instead three or four stars. You can never really know a business until you see how they rectify a wrong; and in my case, the service was excellent.
So if you're thinking about buying a car don't hesitate to check out the auto auction. You may find what you're looking for, or you may not. But know that if you bid on a car, as I did, they stand by their green light warranty 110% .
INTERSTATE AUTO AUCTION COMPLAINTS AND REVIEWS
Interstate Auto Auction sells more cars than just about any other public Auction around! Nearly 60,000 in just 10 years is incredible and we have had many different reviews over the years.
Here is a 4 star review from Yelp by Prabin out of Newton MA
have been buying cars from here for about 3-4 years now and this place has definitely changed for the better. This place used to be a place where dealers would come and dump their crappiest car. The employees working here used to be some of the nastiest human beings on earth, and the worst of them all was the CUSTOMER SERVICE MANAGER, so yeah, what do you expect. I also believe that the way they were doing business has gotten them in a sh*t load of trouble, because I know that the Customer Service Manager is fired, some of the employees have been replaced and ALL of them are a HECK of a lot NICER than they used to be. Oh my god, its like they are humans again, like they suddenly have manners again and are polite and helpful again. Wow, how did this happen!!!
Now, that being said, don't forget this is an Auto Auction. There are two categories of vehicles that are available to purchase, RED and GREEN light vehicles. I have never purchased a RED light vehicle here so I cant say anything about them, but even if you are purchasing a GREEN light vehicle, Keep around $500 in reserve for repairs towards the car you are purchasing, Make sure you go upto the vehicle and walk around the vehicle and check for body damage, do a quick visual inspection of the inside of the vehicle, Check for any warning lights that might be on on the dash, Check Engine or Service Engine Soon, ABS, AIRBAG, are some very important lights and repairs could be costly. I would always keep a reserve $$ for repairs.
Also understand that this is an auction, not a used car dealership. There are many cars that go through the lanes, and unlike a dealership, here at the auction, its you the buyer who inspects the vehicle. Dealers that are selling vehicles here will bring cr*pping cars and will try to pass them to you, the reason is simple, if you buy a vehicle from a dealership that vehicle has to pass inspection or you have full right to receive your money back, but not when you buy at auction. Therefore, your personal inspection is VERY IMPORTANT, you could end up with a great car but you could also end up with a lemon and if youre not careful, you will be stuck with it.
Auctions are fun, fun to participate, prices are lower but as a buyer be very careful because at auctions, you are also taking a risk. Like I said, if you are careful, you can end up with a gem at a very good price, or if you are careless, you can end up with a very expensive lemon. Auctions are not for everyone, this is not a place where you simply sit down and raise your hand to bid, there is a lot more to do at the auction than that. If you are not mechanically inclined, I would strongly advise you to stay away from any Auction and just goto a Used Car Dealership. At least you will have some warranty and the vehicle must pass inspection. Used Car Dealers have a lot of obligations towards its customers, Auctions have pretty much none.
With that, I hope you all make the right choice. Good luck on your next vehicle purchase.
Here is a 4 star review from Yelp by Prabin out of Newton MA
have been buying cars from here for about 3-4 years now and this place has definitely changed for the better. This place used to be a place where dealers would come and dump their crappiest car. The employees working here used to be some of the nastiest human beings on earth, and the worst of them all was the CUSTOMER SERVICE MANAGER, so yeah, what do you expect. I also believe that the way they were doing business has gotten them in a sh*t load of trouble, because I know that the Customer Service Manager is fired, some of the employees have been replaced and ALL of them are a HECK of a lot NICER than they used to be. Oh my god, its like they are humans again, like they suddenly have manners again and are polite and helpful again. Wow, how did this happen!!!
Now, that being said, don't forget this is an Auto Auction. There are two categories of vehicles that are available to purchase, RED and GREEN light vehicles. I have never purchased a RED light vehicle here so I cant say anything about them, but even if you are purchasing a GREEN light vehicle, Keep around $500 in reserve for repairs towards the car you are purchasing, Make sure you go upto the vehicle and walk around the vehicle and check for body damage, do a quick visual inspection of the inside of the vehicle, Check for any warning lights that might be on on the dash, Check Engine or Service Engine Soon, ABS, AIRBAG, are some very important lights and repairs could be costly. I would always keep a reserve $$ for repairs.
Also understand that this is an auction, not a used car dealership. There are many cars that go through the lanes, and unlike a dealership, here at the auction, its you the buyer who inspects the vehicle. Dealers that are selling vehicles here will bring cr*pping cars and will try to pass them to you, the reason is simple, if you buy a vehicle from a dealership that vehicle has to pass inspection or you have full right to receive your money back, but not when you buy at auction. Therefore, your personal inspection is VERY IMPORTANT, you could end up with a great car but you could also end up with a lemon and if youre not careful, you will be stuck with it.
Auctions are fun, fun to participate, prices are lower but as a buyer be very careful because at auctions, you are also taking a risk. Like I said, if you are careful, you can end up with a gem at a very good price, or if you are careless, you can end up with a very expensive lemon. Auctions are not for everyone, this is not a place where you simply sit down and raise your hand to bid, there is a lot more to do at the auction than that. If you are not mechanically inclined, I would strongly advise you to stay away from any Auction and just goto a Used Car Dealership. At least you will have some warranty and the vehicle must pass inspection. Used Car Dealers have a lot of obligations towards its customers, Auctions have pretty much none.
With that, I hope you all make the right choice. Good luck on your next vehicle purchase.
ALL SUMMER LONG SAVE UP TO 60% OFF
INTERSTATE AUTO AUCTION ALL SUMMER LONG IS ALLOWING THE PUBLIC TO BID AT AUCTION AND SAVE UP TO 60% OFF THE BLUE BOOK PRICE DURING EVERY WEDNESDAY AND SATURDAY AUCTIONS!
EVEN BETTER THESE ARE ON ALL GREEN LIGHT CARS! WHICH YOU CAN TEST DRIVE EVERY WEDNESDAY FROM 9AM-5PM FOR FREE!
NO CHARGE TO REGISTER EITHER! THIS IS AN AMAZING OPPERTUNITY FOR YOU TO SAVE THOUSANDS OFF THE DELAERSHIP PRICE! DON'T MISS OUT.
EVEN BETTER THESE ARE ON ALL GREEN LIGHT CARS! WHICH YOU CAN TEST DRIVE EVERY WEDNESDAY FROM 9AM-5PM FOR FREE!
NO CHARGE TO REGISTER EITHER! THIS IS AN AMAZING OPPERTUNITY FOR YOU TO SAVE THOUSANDS OFF THE DELAERSHIP PRICE! DON'T MISS OUT.
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